Refund policy

Made to order

Every Parsec Press print is produced individually after you order it. Nothing is held in stock, and each poster is calculated and printed for that specific order. Because of this, we are unable to accept returns or exchanges for change of mind.

What we do replace or refund

We will replace or fully refund your order, at no cost to you, if:

• the print arrives damaged in transit
• there is a printing defect (misalignment, colour banding, smudging, incorrect cropping)
• you receive the wrong item or the wrong size

How to make a claim

Email us at hello@parsecpress.shop within 30 days of delivery with your order number and clear photographs showing the problem, including the packaging if the damage happened in transit. Photos are required — they are how we verify the issue with our print partner.

Once approved, we will reprint and reship at our expense, or refund you in full if you prefer. You do not need to send the original item back.

Cancellations

Orders can be cancelled for a full refund only before production begins, which is usually within a few hours of ordering. Email us as soon as possible and we will cancel if the order has not yet been sent to production.

Incorrect shipping address

Please check your address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we can reship it, but the cost of the second shipment will be yours.

Refund timing

Approved refunds are issued to your original payment method. Depending on your bank, it can take 5–10 business days for the money to appear.